34 practice sets · Page 1 of 2
You pass a co-worker in the hallway and he asks How are you?. You respond by:
Saying Fine, thanks
Explaining that you are tired and stressed out in your job
Telling him that your back has been hurting you and you have a cold
You have a meeting with a colleague from a different department scheduled for 10:00am. Youve spoken to the receptionist and you have been waiting outside the colleagues office for a while and it is now 10:05. You want to make sure the person knows youre there. You:
Stand near the door where your colleague will see you
Continue to sit and wait
Enter the office confidently, introduce yourself and remind them you have a 10:00 am meeting.
Peek your head in the doorway and say Excuse me
You are attending a conference and you would like to have the card of a senior executive you meet. How do you get it?
You tell them you need their card so you can remember their name.
You create an opportunity and establish rapport with them and develop a specific reason for them to ask you for your card in hopes they will offer you theirs.
You offer them your card and ask them for theirs.
When you have been left in a waiting room for someone to come and collect you and take you to their office:
Use the time to relax and return calls or check your voice mail messages.
Do nothing except wait expectantly for the person to come and collect you.
Use that time to look over the reports you have brought with you to give to them.
When you are a guest in someones office, it is best to:
Stay long enough so they can get to know you before you begin talking about business so they will learn to trust you.
Be brief. Offer them leave-behinds. Follow up when you say you will.
Answer questions you know they will ask (before they ask them) and provide them with a full educational opportunity about your product or service.
When meeting a contact of the opposite sex the man should wait for the woman to initiate the handshake.
True Statement
False Statement
When making an entrance into an office with people working at their desks, its always best to:
Do your best to not draw attention to yourself.
Appear pleasant and greet people by saying hello to those at the desks.
Walk in a room and stand there and wait patiently for someone to look up and recognize that you need help.
When making a business introduction between two people, the most important rule to remember is:
Say your own name before introducing the two people
Use the name of the most important person first in the introduction.
Repeat the names of the people involved in the introduction twice so they i will remember each others names and their proper pronunciation of those names.
When giving a compliment, its best to:
Give a compliment to someone so that many people can hear the praise you are giving them.
Give compliments to everyone in the office so everyone receives regular praise.
Compliment specific behaviours regarding work, avoid personal compliments.
When dealing with corporate politics, its usually best to:
Let people know where you stand on issues, so you can work toward what it is that you believe.
Create relationships with people who will side with you to create a corporate consensus against those who dont agree with you.
Respect all peoples opinions and treat everyone fairly to help make the best decision for the success of the company.
When corresponding with a business contact by email you should:
Be as formal as if you were writing an actual letter on paper
Be a little more informal to appear up-to-date with technology and the trend towards a relaxed work atmosphere
When breaking the ice with a contact at the beginning of a meeting it is appropriate to discuss such things as the weather, politics and traffic.
True Statement
False Statement
What is one of the problems in business today that result from poor listening skills?
Broken relationships
Short term memory
All of the above
To master the art of networking:
Always take plenty of information with you about your product or service to take advantage of making a good sale or a promising business connection.
Take cards and talk to people with whom you might develop a meaningful and mutually beneficial relationship over time and who might eventually buy or refer your companys product or services.
Gather as many cards as possible and when you get back to the office; send them all a formal business letter along with your companys collateral material related to your product or service. Follow up with a phone call in two weeks time.
Someone in your office uses a wheelchair. When speaking to them, you:
Sit down so that you are at eye level with them so they wont strain their neck.
Offer to push their chair every time you see them as an act of courtesy.
All of the above.
Regarding criticism in the workplace, remember to:
Give criticism privately so it wont embarrass anyone.
Criticize only a persons work related skills and avoid offering personal criticism.
Offer a patient critique and never criticize anyone.
Once you are in someones personal office, you can create a level of rapport by:
Asking them questions about their specific job function for their company.
Tell them about your specific job function within your company.
Make comments about the building, facility or some aspect of their office.
Office gossip destroys careers, however, if you are only listening to gossip:
You are not guilty of gossiping, after all, you were just listening and not passing it on.
You have a deeper understanding of the complex problems of your associations and can offer help when necessary.
You are just as guilty as the one who is telling you gossip.
Making small talk is vital for conducting business today because it:
Gives people an insight into your character.
Creates rapport with people and lets them know you are human.
All of the above.
It is acceptable to leave on your personal cellular phone during office hours and answer it when it rings.
True Statement
False Statement
