34 practice sets · Page 2 of 2
If you want to make a good impression on a senior executive when you meet them for the first time, its best to:
Greet them and tell them about the project you are working on so they i will know what you are doing for the company.
Appear genuinely sincere and ask them questions about the company and how they became an executive for the company.
Appear pleasant and make brief short sentences that focus on them and wait for them to reply.
If you walk into the office of a person you do not know, do you offer to shake their hand?
Yes. Its important to be a gracious guest when entering someones office.
No. You enter their office slowly (with a pleasant expression on your face) and wait for them to offer to shake your hand; only then do you extend your hand for a handshake.
You introduce yourself first, and then you initiate a handshake with them.
If you know that an individual operates on an auditory channel and you want to let them know about an upcoming meeting, what would you say to them?
If you look closely, I think you will see the meeting is in the Oak Room.
I hear the meetings in the Oak Room. I have heard it has great acoustics.
I am so glad its in the Oak Room. I love the woodwork there.
If you are seated and someone approaches and offers to shake your hand, you should:
Stand up and shake the persons hand.
Raise yourself slightly from your chair and shake the persons hand.
Dismiss the handshake as an unnecessary formality and motion for the person to sit down and join you.
If you are running late for an appointment because your boss has called a last minute meeting, its best to:
Call immediately and reschedule the meeting for a later time or another day.
Try and go to both meetings even if you leave one early and arrive late for the other one.
Call and let the persons administrative assistant know you will be an hour late for your scheduled meeting.
If you are considered a junior officer in your company and approach a senior officer, do you offer to shake hands?
Yes, it is an excellent opportunity to make create trust and rapport.
No. You wait for the senior officer to initiate the handshake.
You should only initiate the handshake if the other person is a man. Woman must be allowed to initiate handshakes according to their preferences.
If an important call comes in when you are at a business lunch:
Take the call at the table and try to be quiet so you wont disturb the other diners during the call.
Turn your phone off completely and collect your voice mail messages afterward.
Tell your associates at lunch that you are expecting an important call, put your phone on vibrate mode and when the call does come, excuse yourself, leave the table and go to a place where no one can hear you. When you return to the table, thank your guest for allowing you to take the call and dont apologize or talk about the nature of the call.
Humour in the workplace is:
A great way to occasionally break the stress during a business day.
A way to show your character by demonstrating the areas you find humorous.
All of the above.
For leading a successful business meeting, your number one priority is:
Making sure you have good attendance and participation.
Keeping great notes and sending them to everyone after the meeting.
Creating tasks and accomplishing the agenda in the allotted time.
Canadians value closeness and friendliness. It is appropriate to stand close to a business contact and frequently touch his/her arm while talking.
True Statement
False Statement
Anger is a complex emotion that occasionally surfaces in the workplace. When it does, the best way to deal with anger is to:
Train yourself to deal with anger and dont express it during working hours.
Speak your mind regularly so it doesnt build up.
Find outlets for your anger such as a walk during lunch, journaling, counting to ten. If you cant resolve your anger, get help.
After a meeting with a contact, in order to express your thanks, it is appropriate to:
Send a thank you letter
Send him/her a small box of chocolates with a note
Drop by the office and give him/her a hot cup of coffee
Send a dozen red roses to his/her home
A co-worker shares office gossip/rumors with you. You:
Thank him for telling you and pass the stories on
Check out the facts with other employees
Politely listen and keep the information to yourself
A co-worker comes to your office to introduce you to a friend of his. You:
Give him a high five
Smile and nod
You stand up, establish eye contact, smile and shake his hand
Wave and tell him how happy you are to meet him
