What major technological measure did IRCTC recently implement to curb misuse of its e-ticketing system, especially during Tatkal bookings?
Introduction of a blockchain-based ticketing platform
Installation of AI-driven chat assistants for passengers
Deployment of anti-bot systems and Aadhaar authentication
Limiting the number of tickets per train to reduce traffic
View Answer
Correct Answer: C — Deployment of anti-bot systems and Aadhaar authentication
Explanation:
To counter misuse of the Tatkal booking system by agents using bots, IRCTC introduced anti-bot mechanisms and made Aadhaar authentication mandatory for Tatkal bookings, effective July 1. The measures included OTP-based verification and led to deactivation of 2.5 crore suspect user IDs, improving fairness and transparency in the ticketing process.